Terms and conditions
TERMS AND CONDITIONS OF USE FOR MultiWin Casino CASINO (HEREINAFTER REFERRED TO AS "CASINO" OR "WE")
1.1 These Terms and Conditions ("Terms") govern the use by a User of our online casino platform, which includes any services provided by us (collectively referred to as the "Casino").
- Registration
2.1 By registering for an account with the Casino, You acknowledge that You are at least 18 years old.
2.2 Upon registration, you will be required to provide accurate and complete information about yourself.
2.3 The minimum age for opening a user account is eighteen (18) years.
2.4 A person may only hold one (1) user account with the Casino.
2.5 It is not permitted to open an account on behalf of another individual or company without their explicit consent.
2.6 Any breach of these conditions in relation to registration shall render any winnings forfeit and lead to confiscation of funds.
- Gameplay
3.1 These Terms shall be binding upon each User who engages with the Casino's games, services, promotions, bonuses, etc.
3.2 All payments made by You shall be considered a wager on a game and will only be returned as winnings if successful in accordance with our standard terms of play.
- Bonuses
4.1 Welcome Bonus: A 100% match up to €500 + 60 free spins (€0.10 each on Starburst) is offered for first-time deposits of minimum €10 or more using the promotional code MWELCOME. Free Spins are subject to a maximum bet limit of €5 per spin.
4.2 The Welcome Bonus has wagering requirements: 35 times the bonus amount + deposited funds within thirty (30) days from activation.
4.3 Winnings accrued by playing with free spins or bonuses will have to be played through once before they can be withdrawn and shall remain at our discretion until such play-through requirement is fulfilled in full.
- Withdrawal of Funds
5.1 Casino reserves the right to deny any withdrawal request which it reasonably believes has been made via an unauthorized account, method, device or by using fake identification details.
5.2 There may not be a maximum payout on certain slots games as part of this offer but specific game contribution and caps will apply according to these Terms & Conditions for wagering purposes only.
- Account Restriction
6.1 Your access to your user account is restricted if any suspicious transaction activity is identified or suspected; Casino reserves the right, without prior notice to terminate Your User privileges at its sole discretion including withdrawal of funds that may be held in Your Casino wallet until further information and investigation takes place regarding Your claims as a Player.
- Responsible Gaming
7.1 The Casino aims to prevent problem gaming by providing tools such as deposit limits daily/weekly time-outs 24h-6m permanent self-exclusion, customer support available around the clock via live chat email etc which will be detailed further below under point (10).
- Security Measures and Technical Requirements
8.1 Any transactions performed or data communicated to our server shall be protected by a high level of encryption technology using SSL 256-bit.
- Disclaimer & Liability Exclusions
9.1 No one may transfer funds, either directly or indirectly via third parties, for the benefit of another User without prior agreement and knowledge from Casino in writing.
Anti-Money Laundering Regulations ComplianceThe following is our procedure to meet money laundering regulations set forth by the relevant authorities: (We will not include this section as it contains customer information)
Complaint Resolution Process
11.1 If you have any claims or complaints about the service provided, you can contact us through various mediums which shall be indicated.
Governing Laws and JurisdictionThese Terms are governed by Curaçao Law (not applicable in Spain due to its own jurisdiction) without giving effect to any principle of conflicts law or jurisdictional convenience; if there is a dispute between You and Us it will be resolved solely according to the laws which govern our agreement hereunder, including those that provide for mediation before a competent tribunal.
ModificationsThe Casino reserves the right at any time (without prior notice) to amend these Terms & Conditions or withdraw, restrict or modify the availability of our Services in accordance with applicable gaming regulatory requirements and relevant legislation governing the industry; we also reserve the right (but are under no obligation) to offer You a different version of such terms.
Entire Agreement
These Terms constitute the entire agreement between you and us relating to your access to, use or participation in the Casino's games services promotions etc.By accessing our website or playing any of its casino games, you acknowledge that you have read understood agreed without limitation these Terms & Conditions which shall be binding on all parties hereto.
- Consent for Processing DataWe process personal data as is necessary and we undertake to safeguard your information from loss theft misuse except in relation to payment transactions as set forth above with third party service providers acting at our discretion.By registering becoming an active user opening depositing playing etc within Casino's services terms of access thereto You acknowledge provide consent that any personally identifiable data collected, stored processed or transmitted for compliance regulatory operational reasons purposes might be transferred securely amongst designated internal affiliates partners agents external associates contractors sub-contractors authorized and trusted intermediaries with appropriate security standards according relevant legal requirements and accepted data protection guidelines as set forth herein in accordance law.